This program is suitable for staff at customer service centres who need to enhance their skills in managing customers’ queries, complaints, feedback etc.

We have conducted this program for banks, insurance companies, property developers and a car company. Some of the key points that I shared are as in the diagram. Not rocket science, but simple and practical tips.

Do contact us if you want to customise a program for your team.

Please feel free to share it with your contacts who would be interested to conduct this program.

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