Providing exceptional, quality service to our customers has become imperative to stay ahead in this competitive world.
The key to leading service is to arm the people working directly with customers with the essential skills and tools to meet your customers’ needs and exceed their expectations.
This workshop provides all the essential tools that can be used in handling any customer exchange, whether face-to-face or over the phone in any business situation.
We will emphasize on managing enquiries and complaints from the customers. Dealing with difficult customers and managing their complaints are just another part of a customer service personnel’s responsibility.
Businesses who understand how to manage customers well can reap huge rewards – increased customer retention and higher customer satisfaction.
At the end of the program, the participants should be able to:
In order for us to tailor the workshop, the following information is requested:
Feedback on the participant’s skills in communicating (strengths and weaknesses) will be given to the management. If required, we will recommend further relevant training programs.
Call us at +6011 3340 6839
Email us at email@example.com